c.com customer service

twistedstem
twistedstem Posts: 3,912 ✭✭✭✭✭
in General Discussion
wanted to share this with the brotherhood.i ordered some stuff couple days ago when my package arrived i was a little dissapointed.everything was shipped nicely air pillows humipacks all good.had two alec bradley fithy hooligans that were in rough shape.one looked like it had been removed from the package and shoved back in.the 2nd had holes and black spots on it.i called customer service spoke to kirsten and a short while all was worked in a most agrreable ending. iwas very happy with how well it was handled.had never had an issue before so wqas nice for it to end up being a good experience!!!!! photo IMG_0028_zps104a0474.jpg photo IMG_0027_zpsed84b0d6.jpg
no matter where you go, there you are.

Comments

  • Bigshizza
    Bigshizza Posts: 15,659 ✭✭✭✭✭
    Yep, there's been occasional issues but they take care of their clients quickly and efficiently! Big props to them.
  • ddubridge
    ddubridge Posts: 3,978 ✭✭✭
    we love you C.com!!! you guys alwya take care you us.
  • C-LOVE
    C-LOVE Posts: 1,407 ✭✭✭
    Had a bad MOW Armada, let them know and they replaced and threw in an extra. Earned my loyalty!
  • catfishbluezz
    catfishbluezz Posts: 7,000 ✭✭✭
    I'd keep that one with the hole far away from my humi... Who knows if it had a beetle lol. These guys rule man, always the best.
  • Rhamlin
    Rhamlin Posts: 9,142 ✭✭✭✭✭
    Yup they have top notch customer service here. From time to time your bound to have issues with your sticks bieng sent by mail as they are. It's reassuring knowing if there's a problem it only takes a phone call to get it fixed.
  • Amos_Umwhat
    Amos_Umwhat Posts: 10,662 ✭✭✭✭✭
    Absolutely agree regarding the customer service, interesting note, a package I got a couple weeks ago had a hole in it, exactly the size to put ones hand through. Everything was there, and OK, but maybe someones checking our shipments?
    "If you do not read the newspapers you're uninformed.  If you do read the newspapers, you're misinformed." --  Mark Twain
  • webmost
    webmost Posts: 7,713 ✭✭✭✭✭
    You are not just blowing smoke with that.

    It's not whether you never have a problem. It's how problems get resolved. Like that guy in the restaurant, who hurries over to comp your meal and make things right, this one three word philosophy makes all the difference whether a business succeeds or fails in a competitive world: make it right.

    I don't have so extensive an order history as many of you, for one thing because I have a very excellent B&M just a half mile away, and for another because BOTLs and bike friends are always filling up my stash; but every order I have made with c.com, whether for myself or to ship someone else, they make me certain they are on my side.

    “It has been a source of great pain to me to have met with so many among [my] opponents who had not the liberality to distinguish between political and social opposition; who transferred at once to the person, the hatred they bore to his political opinions.” —Thomas Jefferson (1808)

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